Please follow the steps below to connect with a R.I.O. interpreter from your phone.

To access the following languages over-the-phone, dial 1-866-4-WE-SPEAK (1-866-493-7732).  Please have your six-digit client ID ready and follow the prompts.

  • Dial toll-free 1-844-266-3120 (or 416-479-9100)
  • When prompted, use the number pad to spell the first three letters of the language you wish to connect to.
  • For example,

    For Hungarian, enter 4-8-6 (H-U-N)

    You will be asked to say or enter your six-digit Client ID.

    You will also be asked to provide any additional information required by your organization for your account billing purposes

  • To request a rare language, click -
  • Request form
  • For questions and assistance dial 1-844-266-3120 (or 416-479-9100) and press “0”

To activate the app, you will be prompted to enter an Authentication Code.  If you do not have an Authentication Code, or to add the video on-demand service to your account, please email us at languages@accessalliance.ca.


For mobile devices only
to install, activate, or update configuration: